Terms & Conditions

1. Use of Website

You must be at least 18 years old or using the site under supervision. You agree not to misuse the website or engage in unlawful activities.

2. Products & Pricing

We strive to ensure accurate product details and pricing. However, prices and availability may change without notice. Twora reserves the right to cancel orders due to errors or stock issues.

3. Orders & Payments

All orders are subject to acceptance. Payments must be completed at checkout. We reserve the right to refuse or limit any order if necessary.

4. Shipping

Delivery times may vary depending on location. Twora is not responsible for delays caused by shipping carriers or incorrect address details provided by customers.

5. Returns

We accept returns only for items that arrive damaged, defective, or incorrect.

To be eligible for a return or replacement, you must:

• Contact us within 48 hours of receiving your order.
• Provide your order number.
• Include clear photos or videos showing the damaged, defective, or incorrect item, along with its original packaging.

We do not accept returns, exchanges, or refunds for change-of-mind purchases. Please review product descriptions, specifications, and sizing carefully before placing your order.

After reviewing your claim, we will offer one of the following:

• Replacement
• Full refund
• Partial refund (where appropriate)

6. Refunds

Once your returned item or claim has been inspected and approved, refunds will be processed to your original payment method.

Refund processing typically takes 5–10 business days, depending on your payment provider.

7.Order Cancellation

Orders may be cancelled before they have been processed or shipped.

Once an order has shipped, it cannot be cancelled and must follow the return process.

8.Liability

Twora is not liable for indirect or consequential damages arising from the use of our website or products.

9. Updates

We may update these Terms at any time. Continued use of the website means you accept the updated terms.

For any questions, contact us at: info@twora.ca